Property Claims

Expert handling of residential and commercial property damage claims with meticulous documentation, fair assessments, and rapid turnaround.

What We Handle

  • Residential Property: Single-family homes, condos, apartments, and multi-family dwellings
  • Commercial Property: Office buildings, retail spaces, warehouses, and industrial facilities
  • Damage Types: Fire, water, wind, hail, vandalism, theft, and structural issues
  • Contents Claims: Personal property, business equipment, inventory, and specialized items

Our Process

1

Initial Assessment

Rapid on-site inspection within 24-48 hours of assignment

2

Thorough Documentation

Detailed photos, measurements, and damage assessment

3

AI Quality Review

Advanced technology verifies accuracy and completeness

4

Comprehensive Reporting

Clear, detailed reports with photos and estimates

Key Benefits

  • 24-48 hour site visits
  • Licensed adjusters in all regions
  • Xactimate and custom estimates
  • AI-verified documentation
  • Real-time claim tracking
  • Policyholder communication

Expertise Areas

  • Errors & Omissions (E&O)
  • Directors & Officers (D&O)
  • Professional Liability
  • Medical Malpractice
  • Cyber Liability
  • Employment Practices

Professional Lines Claims

Specialized adjusting for complex professional liability claims requiring deep industry knowledge, careful investigation, and sophisticated analysis.

Our Approach

Professional lines claims demand a different skill set than property adjusting. Our team includes specialists with backgrounds in law, finance, healthcare, and technology who understand the nuances of professional liability exposures.

  • Expert Investigation: Thorough analysis of alleged errors, omissions, or professional negligence
  • Documentation Review: Careful examination of contracts, policies, and professional standards
  • Stakeholder Management: Coordinating with legal counsel, insureds, and claimants
  • Reserve Analysis: Data-driven recommendations for loss reserves and settlement ranges

Industry-Specific Knowledge

Our adjusters have deep experience in various professional sectors, enabling us to quickly understand complex claims and provide informed recommendations. We stay current with industry standards, regulatory requirements, and emerging risks.

Claims Audit & Quality Assurance

Comprehensive audit services to ensure claim handling accuracy, regulatory compliance, and best practice adherence across your claims operations.

What We Audit

  • File Reviews: Detailed examination of claim files for accuracy and completeness
  • Process Compliance: Verification of adherence to internal procedures and regulatory requirements
  • Best Practices: Assessment against industry standards and proven methodologies
  • Reserve Adequacy: Analysis of loss reserve accuracy and methodology
  • Documentation Quality: Review of photos, reports, and supporting documentation

The AI Advantage

Our audit services leverage advanced AI tools to enhance traditional audit methodologies:

  • Pattern Recognition: AI identifies inconsistencies and outliers across large claim populations
  • Compliance Monitoring: Automated checks for regulatory adherence and policy compliance
  • Quality Scoring: Objective metrics for claim handling quality and consistency
  • Predictive Analysis: Early identification of potential issues before they escalate

Deliverables

Every audit engagement includes comprehensive reporting with actionable recommendations, training opportunities identified, and follow-up support to ensure continuous improvement.

Audit Services Include

  • Individual file reviews
  • Portfolio analysis
  • Process documentation review
  • Compliance verification
  • AI-powered analytics
  • Detailed reporting
  • Remediation recommendations
  • Follow-up support

Specialty Services

  • Event ticket claims
  • Travel insurance adjusting
  • Trip cancellation claims
  • Travel delay & interruption
  • Baggage & personal effects
  • Custom claim scenarios

Boutique Specialty Claims

Specialized adjusting services for unique claim types including ticket and travel insurance, where attention to detail and customer service excellence are paramount.

Ticket & Event Claims

When concerts are cancelled, sporting events postponed, or theaters closed, we provide compassionate, efficient claim handling that protects both the insured's interests and the customer experience.

  • Event Cancellation: Processing claims for cancelled or postponed events
  • Verification Services: Confirming event status and covered reasons
  • Refund Coordination: Working with venues and promoters for resolution
  • Customer Communication: White-label support for your policyholders

Travel Insurance Adjusting

Travel claims often involve time-sensitive situations and require empathetic handling. Our team understands the urgency and emotional aspects of travel disruptions.

  • Trip Cancellation & Interruption: Fast processing of covered trip changes
  • Medical Claims: Coordination with international providers and documentation
  • Baggage & Delay Claims: Efficient handling of lost luggage and travel delays
  • Emergency Assistance: 24/7 support for urgent travel situations

Why Choose Our Boutique Services

These specialized claim types require a different approach—combining quick response times, empathetic communication, and meticulous documentation. Our dedicated team focuses exclusively on these claim types, ensuring expertise and efficiency.

Technology That Enhances Every Service

AI Quality Assurance

Every claim is reviewed by our AI systems for accuracy, completeness, and compliance before final submission.

Real-Time Tracking

Carriers and insureds can track claim progress 24/7 through our integrated platform.

Automated Reporting

Instant notifications and detailed reports keep all stakeholders informed throughout the process.

insurEco Integration

Seamless connection with carrier systems through the insurEco ecosystem platform.

Ready to Enhance Your Claims Operations?

Let's discuss how our services can meet your specific needs.